Handling Customer Objections
Customer Focus
IC & Managers
19 MinsOverview
Handling customer objections plays an important role in customer satisfaction. This module, you will help you to overcome objections effectively by diffusing customer emotions and using appropriate techniques.
Topics
This module will cover the following topics:
1. Customer Objections
2. The ACR Technique
Objectives
In this module, you will learn how to effectively handle customer objection by:
• Identifying customer objections
• Understanding why customers object
• Using an appropriate technique to overcome customer objections
Interested in this module?
You can avail of this module with the Professional Skills bouquet. It can be purchased as part of an Individual or Enterprise plan. Sign up for a demo now!
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