Many companies fail to achieve their business goals and objectives because they lack a customer-centric approach. Sometimes we tend to ignore the very people who contribute towards business growth and success. Develop and inculcate this essential skill in your workforce.
Handling Customer Objections
19 minutes/IC & Managers
Handling Customer Complaints
30 minutes/IC & Managers
Conveying Negative Messages
37 minutes/IC & Managers
Engaging with Customers
30 minutes/IC & Managers
Communicating the Resolution
45 minutes/IC & Managers
